Privacy and Data Protection

Our full privacy policy explains when and why we collect personal information about people who visit our website, how we use the information and how we keep it safe.

If you are a parent/adult, please click HERE to view the full policy (opens in new window).

If you are a child or young person, we have put together a shortened version of our policy for you and so please click HERE to read it (opens in new window).

We may change this policy from time to time so please refer back to this document to ensure you are aware of any changes. By using our website, you are agreeing to be bound by this Policy.

How do we collect information from you?

We obtain information about you when you complete our online Enquiry or Referral forms.

What type of information is collected from you?

The personal information we collect might include your name, email address, telephone number, IP address and information provided in your enquiry/referral.

Why do we ask for your consent?

We ask that you agree to sharing your information with us - this is called 'consent'. Its really important that we have your permission to use your information so that we can provide the best support to you as well as using it as part of our research, so that we can provide even better help to other families in the future. Watch our video as we explain content: What does it mean to 'give consent' ? - YouTube

Storage of information

Your information will be held securely and confidentially. We have put in place technical and security rules, procedures and measures, to ensure that your personal information is held within environments that are not available to the public. We take steps to guard against unauthorised access, improper use and accidental loss of personal data. This includes rules for all our staff with access to the servers or databases that hold your personal information. At Recolo we are committed to maintaining the trust and confidence of all visitors to our website. We want you to know that Recolo will not sell or share any email addresses with any other company.

Email communication

We will only communicate with you by email if you have agreed to receive these from us. We will contact you from time to time with details on events and training and you can opt out of these at any time by following the instructions on the email.

Access to your personal information

Under GDPR, you are entitled to view, amend or delete the personal information that we hold. Please email your request to care@recolo.co.uk, for the attention of the Data Controller

Any questions regarding the policy and our privacy practices should be sent by email to care@recolo.co.uk, for the attention of the Data Controller.